Project Administration: Attributes of a Great Water Damage Service Company
How the Best Flood Cleanup Businesses Treat their Clients
Project administration is a concept that most well-respected businesses consider a primary function of customer service and client satisfaction. The idea behind project administration encompasses everything outside of the actual physical work involved in the water damage and flood cleanup process. While the labor is of course extremely important and the only way the cleanup effort is completed, proper project management ensures that the customer will be taken care of and satisfied throughout the entire process.
There are six major components of project administration involved in water damage restoration, and each one is a major factor in customer satisfaction. The best flood damage restoration service businesses make each and every principle of project administration a priority. While returning a building to its natural, pre-loss state is the main goal of water damage restoration, making sure the owner is informed, safe, and happy is the main concern of project administration.
Project administration is very important to the best water damage service companies, and has a major impact on customer satisfaction.
Project Administration Principle #1 – Using Proper Written Contracts
Every construction project must have a contract in place to clearly define the roles and responsibilities of both contractor and client. Writing a proper, effective contract is an art that can take years to master, and the best ones are comprehensive in scope. Great project administration keeps things on an even keel between business and customer, and this all starts with the contract for flood damage projects.
Project Administration Principle #2 – Quality Communication with all Involved Parties
Communication is the fundamental aspect of life and business that allows us to connect and be understood. Communication is key in project administration because it allows the client to be constantly in the loop and at ease.
Project Administration Principle #3 – Thorough Project Monitoring and Recordkeeping
In order for the client to understand the project and the effect on the building materials, every action and procedure should be properly monitored and documented. With disciplined documentation and a keen eye, the best flood restoration companies know what is going on every step of the way, and proper documentation of restoration processes and procedures is key to building a sound company with a strong foundation.
Project Administration Principle #4 – Appropriate Methods to Manage Risk
Safety is the number one restoration principle for flood damage companies, and should be at the forefront of the project manager’s mind at all times. The protection and security of the client and workers are of the utmost importance. Risks involving health hazards, building structure, and damaged areas should all be minimized as much as possible.
Project Administration Principle #5 – Responsiveness
One of the worst feelings for a client is not being able to get in touch with the contractor or project manager. Responsiveness is key in project administration, and a customer should always be able to contact the company with any question they may have. San Diego Flood Restoration is available 24/7/365, and the owner, Tom Frederick, is always available. Responsiveness and the proper resolution of customer requirements is key to company success.
Project Administration Principle #6 – Ability to Understand and Coordinate Multiple Tasks, Disciplines, and Mutually Interested Parties
This final principle of project administration is the most subtle and most difficult to master. If a contractor or project manager has this ability at the highest level, the client will not be able to tell. This is due to the fact that the process is simply going smoothly and without incident.
Water damage restoration projects can be very large and complex in scope and intricate in execution. Managing workers with a multitude of different tasks, clients with different wants and needs, as well as a building with interconnected systems is no easy endeavor. Being able to multitask, delegate, and juggle many different things at once is the final level of project administration, leading to a quick and efficient water cleanup project.